Parcel Shipping
Our shipments are made through Correos and Ontime with deliveries ranging from 14 hours to 8 days. Shipments to Europe are made with UPS and transit depends on the destination location.
The calculation of the shipping costs is done in the cart before finalizing the purchase.
All our shipments are free with non-urgent postal transport for shipments in mainland Spain, for shipments over 18€. Free express transport is available from € 24
You can choose to pick up at a post office or at Citypack mailboxes if you are not normally at the delivery address.
Our urgent shipments are shipped the same working day if the order is placed before 12:00 p.m. and the day after if they are made with Correos.
In Christmas and Three Kings periods, these periods can be longer.
The order will be sent to the address indicated by the customer. It is important that all the data is correct, especially the postal code, telephone number and town.
Any absence or error in the data entered may alter the preparation and transit time of the shipment.
Remember to include complete details, a mobile phone number and a contact email, as well as any indication about delivery.
The stipulated time for deliveries indicated in the detail of each shipping method is informative and will vary depending on the service chosen. Transit times are those indicated by the carriers, but may vary depending on the time of year. If you need your order by a date and would not be interested in receiving it if it is delayed, please contact us.
Our carriers do not deliver on weekends or holidays and transit time is calculated in working days. The delivery of the package cannot be made at a certain time or time, but a link to the order tracking can be consulted in the account. If you can't find it, you can contact us and we'll inform you as soon as possible.
In case of absence in delivery:
Correos: Deposit the shipment for 7 days at the nearest office. A second delivery may occasionally be made.
Ontime: Make a second delivery the next business day.
Oops: Drop off the shipment for 4 days at the nearest UPS pickup point.
In the event that the transport cannot deliver the order and it is returned to our warehouse due to absence or not picking up on time, the customer must pay the shipping cost again in order to receive their order. If the order has been returned to our warehouse and its return is requested, the shipping and return shipping costs will be deducted.
Exchanges and returns.
We do not currently offer free shipping on exchanges or returns.
If you have made a mistake in the size or change your mind, you can come to one of our stores or contact us within 30 working days, so that we can process the return or exchange.
If your product is personalized, you will not be able to make exchanges or returns. If you have any questions, first contact our design department to clarify any questions about customization.
All products must retain the original packaging and the customer will be in charge of the shipment. Once received and checked, the amount of the same will be refunded minus the cost of transport. We are not responsible for the loss of the items during their return.
You can make exchanges and returns in our physical stores in Valencia and Alcoi - Alicante.
